Once a package has entered the possession of the postal service/ company, we cannot be held responsible for any damaged goods delivered by the postal service/ company. We are also not responsible for the failure of delivery of items due to factors outside of our control.
If any address presents an error in our system, we will not ship to that address and will reach out for a new address or a correct of said address. Your options will be to ship to a new address or have your order refunded.
All international order will be shipped with First Class International Shipping and will be untracked and uninsured. We are not able to verify international addresses, so we will ship to the address included with the order. Therefore we are not responsible the products fail to deliver due to an incorrect address.
No refunds will be given to reimburse shipping on two orders that are combined.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. The shipping price you see in checkout is our rate from the United States Postal Service.
It depends on where you are. Orders processed domestically will take 5-7 business days to arrive after ordering. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Above information is regarding in-stock products.
We currently use the United State Postal Service to deliver your goods.
Our deskmats are 400mm x 900mm and weight around 2 lbs when packed. Rates increase at certain thresholds. There is nothing we can do about that.
No, we cannot declare the value of your order lower than the price you paid at checkout.
Refunds / Returns
We have a no refunds policy on all items sold.
All products are new and are sold “as-is”. You are responsible for doing your researched before purchasing and we will not issue refunds for irresponsible purchases.
If you implore a refund, we will deduct the transaction charge from your refund.
Of course. If your product is damaged or defective in any way, reach out to our support chat, and we will get it replace for you.
Pack your item securely, inserting any paperwork that was included when you requested your return from our Support Chat. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
Important: If you need to return multiple orders, please don't consolidate returns. Return orders individually, using a separate return label for each order.
Join our newsletter to be notified about any informant regarding extras of our group buy products. Please do not contact customer support about extras.
No. We have many friends. If we gave all of our friends sets, we would have no extras to sell. In order to keep it fair, we cannot show preferential treatment. Sorry friends.
You can find the status of any group buy by going to the landing page for that group buy.
Go to groupbuys.dixiemech.com to find your group buy.
If you receive a keycap set that is missing a key, please reach out to our support chat with photos showing the cap is missing, and we will send you the needed key.
Yes we do! You can join us to chat and keep up with projects.
We moved to a new store system at the beginning of April 2019, which came with the unfortunate event of our customers having to make new accounts. Your old orders are still safe in the old account and will proceed per usual. Make a new account to continue shopping with us!
You can contact us through our customer support chat in the bottom right corner of your window! We will be happy to assist you.